QUESTIONS

Asked with love, answered honestly.

What does your loved one hear when they call?

Your voice, warm, unhurried, in the language they raised you in. They dial your number the way they always have. No menu, no hold music, no stranger asking them to press one.

Just “con đây mẹ” (I'm here, Mom), and a conversation that lasts as long as they want it to.

Does my loved one need a smartphone?

No. They keep the phone they already have and use it the way they always have. There is nothing to install, nothing new to learn, and no screen to look at.

A landline works. For a lot of families this is the part that matters most: nothing changes on their end at all. The only difference is that someone answers now.

Do they get a new number, or does it use their own?

Everline has its own number, but your loved one never has to remember it. You save it in their phone under the name they already reach for, so it sits exactly where their thumb expects it. You can also add a one-tap tile to their home screen with your name on it, which for many families becomes the whole interaction.

Their own number stays exactly as it is. Nothing about their phone is taken over, forwarded, or changed.

How long does setup take?

About twenty minutes, in two halves. Recording your voice takes around ten: you read a few short passages we give you, somewhere reasonably quiet, and your phone is a fine microphone.

The other ten is telling Everline about your loved one: the names in the family, the foods they love, what is comforting and what is better left alone. You can stop there and add more any time, and most families keep adding for weeks.

Can Everline call them, or does it only answer?

It only answers. Everline never dials out, and it will never ring their phone unprompted. Your loved one reaches out when they want to, and someone is there.

Who is Everline for?

Families whose person reaches for the phone again and again. For many it is dementia, and the anxiety and restlessness that come with it. For others, their days have grown quiet, and the phone is how they reach the world.

Whatever the reason, Everline meets them with the same warmth every time, on the first call and the fortieth. If you want to understand why the phone becomes the thing they reach for, Kat wrote about dementia and the telephone. It is comfort and connection, in the voice they love most, and we are careful to say that plainly: it is companionship rather than care. If you are still weighing the whole category, Kat wrote an honest guide to AI companions for elderly parents, including the hard questions to ask any provider.

What languages does Everline speak?

The family's language. Everline speaks English and Vietnamese today, with more languages on the way, and it moves between them the way your family does, a little of both in one sentence when that is how you talk.

And if your family is English-only, you are fully at home here. Everline was born bilingual, but it answers in whatever language love speaks in your house.

What happens when I'm available myself?

Then you answer, exactly as you always have. Everline steps in only when you can't, and you decide when that is, with a single gentle switch.

It isn't meant to replace your calls. It's a hand beneath the ones you would otherwise have to miss.

Is Everline a replacement for me?

No. Everline is an extension of you, not a replacement for you. You are only human, with one voice and so much bandwidth, and some seasons your loved one needs more of you than any one person can give.

Everline helps close that gap. It carries your warmth into the calls you cannot take, so the time you do give them comes from a fuller heart, not an emptier one.

Isn't this lying to my loved one?

It is the question everyone asks us, and we are glad they ask, because Kat asked it herself before she ever wrote a line of code.

Here is where our family landed, and how Everline works for every family: the family consents and sets it up together, and every family member is always told what Everline is. No one is deceived into this. We encourage telling your loved one in whatever way is kind and true for them. Kat's mom knows Everline as “the phone that talks like Kat.” That is true, and it comforts her.

Some families will decide this isn’t right for them. We respect that completely. We would rather you decide with the full picture than sign up on a glossy promise; the rest of that picture lives on our trust page, and Kat walks through the whole question, guilt and all, in Is it okay that an AI answers when I can’t?

Where Everline's role ends

Everline's role is company, and it is a deliberately small one. Anything to do with diagnosis, treatment, therapy or monitoring belongs with their doctors and the people who can be in the room.

Its role is smaller and simpler: keeping them company when you cannot pick up, so the time you do spend together is warmer and less worn down. Kat still calls her mẹ every day. Everline is for the other calls.

What if there is a real emergency on a call?

Everline is not an emergency service, and we want to be plain about that. It cannot call 911 or send help, and it does not pretend it can.

If a call sounds like real distress, your family is texted right away so a person can reach your loved one, and on the call itself the companion stays calm and gently encourages them to call 911 or to ask someone nearby for help. These alerts are on from your first day, and you can turn them off anytime in your settings.

The alerts are a best effort from a caring extra ear, not medical monitoring: a text can be delayed or a moment can be missed. Please make sure your loved one also has a direct way to reach a person or emergency services, and check in yourself whenever you are worried.

Is my voice safe?

Yes. You record it right here on Everline, in a quiet, guided ten minutes in your browser, nowhere else. It is used for one thing only: speaking with your own family, on your own line.

We never sell it, never share it, and it teaches nothing except how to speak with your own family. Once your Everline voice is ready, the raw recordings are deleted. If you ever want the voice gone too, one request and it is gone for good.

Who can read the transcripts?

Only you. Every conversation is written down so you can stay close to their days, and that record lives behind a private passcode that belongs to you alone.

We don't share transcripts, sell them, or use them for anything else. They belong to your family, full stop.

What does it cost?

Two simple plans: Everline at $79 a month, and Everline Plus at $99 for loved ones who reach for the phone a little more often. Each includes a generous pool of conversation minutes, and the full picture lives on our pricing page, along with the promise that matters most: no bill sneaks up on you, and you are the one who decides how far a month goes.

Everline is open to new families. Create your account whenever you feel ready, and we'll walk through setup together, one gentle step at a time.

Something else on your mind? We’d love to hear it.

Write to us and a person will write back.